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Frequently Asked Questions

Who am I trading with?
We are a proprietor based operation, trading as CTEC. CTEC was set up by the Proprietor, Anthony Croxford, who has worked in the communications industry since 1979. He has held numerous technical, managerial, manufacturing and development positions, and originally started trading as MAG Fibre back in 2001. CTEC has been a natural progression from that, and the operation continues to provide bespoke products and services to a broad range of clients. We strongly value our commitment to quality and customer satisfaction. Put simply, our aim is to supply you with what you want, when you what it and at a competitive price.
Can we open a credit account?
We will consider offering agreed credit accounts for any UK based trading companies following the completion of our credit application form and full payment of your first 3 orders. You will also be required to provide two trade referees for us to contact about you.
What if we are a Government Department, Hospital or School?
If you are Government Department, Hospital or School, we can offer, following confirmation of your status, our standard 30 day credit account on receipt of a faxed or posted official order, together with two forms of formal identification.
When will the goods be delivered?
In most cases where stock is available, orders are dispatched within 24 hours. Our standard delivery time is 1 - 3 working days when using either Business Post or Royal Mail. If you have a particular requirement regarding your order, then please contact us on 0151-493-1015. 
Can you send my goods to any different address?
Yes we can, simply complete the delivery address details on the payments page . We may, on occasion, carry out additional checks to verify this request, and we reserve the right to alter delivery costs charged to suit, as well as any request to pay for this first.
Can we collect our goods?
Not as standard. However, we can sometimes arrange for collection on a pre-arranged basis, subject to stock availability & pre-payment. To enquire regarding this, please call our sales department on 0151-493-1015 for further details.
Do you carry out network installations?
Not ourselves. However, we have a selective range of companies we can discuss your requirements with, and we welcome all enquiries regarding network installation. We generally pass this aspect of your enquiry on to one of these companies, for which we acknowledge we collect a small referrers fee.
What about my Privacy?
CTEC is committed to protecting client privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We will never seek to collect sensitive information about you without your knowledge. We will not send unsolicited emails to you, nor will we pass on your details to anyone else not related to your order or enquiry.
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